Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another form of proof of purchase. Customers bear the shipping costs for returns. Shipping costs already incurred are non-refoundable

To initiate a return, you can contact us at info@performance-drive-solutions.de. Please note that returns must be sent to the following address:

Performance Drive Solutions UG
Fraunhoferstr. 6
52531 Übach-Palenberg
Germany

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us at any time with questions about returns at info@performance-drive-solutions.de.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another form of proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@performance-drive-solutions.de.